This Privacy Policy explains how Ostan Locksmiths handles personal information provided through this website, by phone, by email or while arranging an automotive or motorcycle locksmith service.
What information may be collected?
We may collect the information you choose to provide, including your name, phone number, email address, service location, vehicle make, model and year, key details, enquiry message and any photographs or documents supplied to support a booking. We may also receive standard technical information generated when a website is used, such as an IP address, browser type, device information and basic access logs.
Why is information used?
Information may be used to respond to enquiries, check whether a requested service is available for a particular vehicle or key system, arrange or manage a booking, perform ownership and identification checks, communicate about the requested work, maintain business records, improve the website and meet legal obligations.
Contact forms and email
Information submitted through a contact form is intended to be sent to michael@ostanlock.com.au. Please do not send passwords, payment-card details or unnecessary identity documents through a general website form. If ownership evidence is required, we will explain what is needed for the service.
Cookies and website services
The website may use cookies or similar technologies required for normal operation, security, performance measurement and embedded services. Browser settings can be used to limit cookies, although parts of the site may not work as expected when essential cookies are blocked.
When may information be disclosed?
Personal information may be disclosed to service providers that support website hosting, security, communications or business administration, where reasonably necessary for those functions. Information may also be disclosed when required by law, to protect safety or legal rights, or with your consent. Ostan Locksmiths does not publish customer contact information as part of ordinary service delivery.
How is information protected and retained?
Reasonable administrative and technical measures are used to reduce the risk of loss, misuse or unauthorised access. No internet transmission or storage method can be guaranteed completely secure. Information is retained only for as long as reasonably needed for the purpose collected, business records, dispute handling and legal requirements.
Access, correction and privacy enquiries
You may ask about personal information held about you or request a correction where appropriate. Contact Ostan Locksmiths at michael@ostanlock.com.au or call 0410 380 354. We may need to verify identity before responding to a request.
Office address
Melbourne, VIC.
Policy updates
This policy may be updated when website practices or legal requirements change. The current version is published on this page.